With success to sell an elephant and even a pig in a poke it is possible to learn. The main thing that it did not spoil your reputation. The author of the book "How to Sell an Elephant, or 51 Receptions of the Conclusion of the Transaction" Asya Barysheva on the basis of many researches opens skill secrets.The sponsor of placement P&G Articles on the subject "How to Sell an Elephant, or 51 Receptions of the Conclusion of the Transaction" How to translate an apartment share How to organize reception How to find approach to the client
Since the market became a part of the life, the world shared on sellers and buyers. The person alternately acts that in one, in other role. Asya Barysheva's book, the business coach on sales, not only how to sell, but also that is clear from the name how to conclude any bargains. After all it is necessary also to come into contacts, arrangements, to look for mutually beneficial cooperation.
Of course, are born sellers, but the author together with big army of business psychologists claims that this art can learn. Professional efficiency is very much appreciated and it is necessary to strive for it. The big arsenal of the receptions concerning adequate self-confidence, self-checking, ability to come into contact to interact with the client at the nonverbal level, to present goods/service, to conduct conversation, to work with objections will help with it.
Come into contact with the client
Hold the correct presentation of goods/service
Work with doubts of the client
Learn to approach completion of the transaction competently
31. When summing up use method "7 pluses, 2 minuses".
32. Surely light all pluses and minuses, emphasize that is plus more, use arguments of the client and presentation at transfer of pluses and minuses.
33. Pass to a transaction completion stage if the client "revealed" before you. As the certificate the open pose will serve.
34. For transition to formalities use the helping phrases and avoid the "frightening-off" words.
35. Prepare to yourself 5-7 alternative questions for completion of the transaction.
Learn to find a way out of the conflicts
36. Learn to treat with patience and understanding to the conflict, angry clients.
37. Refuse tactics of communication conducting to conflict strengthening: reciprocal aggression, leaving from a situation, deception and a justification.
38. Let's the angry client be uttered and listen to him.
39. Concretize criticism, ask alternative questions.
40. Use reception of "a criticism pulling" to give to the client the chance to state all claims.
41. Express understanding and openly express the feelings in conversation with the client.
42. In response to fair criticism only the correct reaction – to agree with the possible truth.
43. Give vent socially accepted to own irritation after communication with difficult clients.
44. Consider that difficult clients give you the chance to improve the professionalism.
45. Learn "to get into a skin" the client and to watch him eyes at a situation.
46. Learn to analyze the behavior as far as it provokes or neutralizes the conflicts.
47. Be flexible in communication with different psychological types of clients.
Work on the confidence
48. The love to the profession will add to you self-confidence.
49. Positively and validly treat yourself and to other people is too a confidence basis.
50. Cultivate in yourself feeling of confidence by means of special exercises.
51. Observing regularities, following receptions of the conclusion of transactions, also rely on own feelings and feelings in communication with the client.